LOREDANA PARFENI

Customer Advisor

Iași, RO.

About

Highly motivated and empathetic individual with a proven ability to foster positive client relationships and deliver exceptional service, honed through direct client interaction and diverse customer-facing roles. Skilled in effective communication, organizational management, and problem-solving, Loredana is adept at quickly adapting to new environments while maintaining a positive and welcoming atmosphere. Eager to leverage a strong foundation in client support and team collaboration to excel as a Customer Advisor and contribute to a dedicated team's success.

Work

Children’s Party Entertainer

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Children’s Party Entertainer

Iași, Iași, Romania

Summary

Orchestrated engaging and memorable events for diverse groups of children and their families, ensuring a fun and safe experience.

Highlights

Designed and led interactive entertainment for various age groups, successfully engaging 50+ children and fostering a positive experience.

Established strong rapport with both children and parents, ensuring a high level of satisfaction and repeat engagement through personalized interaction.

Resolved unforeseen event challenges with composure and professionalism, maintaining a smooth flow and positive guest experiences.

Cultivated a welcoming, fun, and inclusive event atmosphere, contributing to positive feedback and successful event outcomes.

BCR Bank, Carrefour & Profi

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Internship

Iași, Iași, Romania

Summary

Gained practical experience across diverse retail and banking environments, providing direct customer support and operational assistance.

Highlights

Provided direct assistance and comprehensive information to 100+ customers daily on banking services and product inquiries, enhancing client satisfaction.

Accurately prepared and processed critical banking documents and account statements, ensuring compliance and operational efficiency at BCR Bank.

Streamlined client flow by effectively directing individuals to specialized departments, optimizing service delivery and reducing wait times.

Managed and optimized inventory using the FIFO method in retail settings, contributing to organized stock levels and efficient product availability.

Summer Kindergarten Program

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Educator

Iași, Iași, Romania

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Summary

Managed and nurtured the development of young children within a dynamic educational setting, fostering a safe and engaging environment for growth.

Highlights

Cultivated a positive and secure environment for 20+ children aged 2-5, ensuring their well-being and fostering trust with parents.

Developed and executed age-appropriate educational and creative activities, enhancing social, emotional, and cognitive skills for diverse groups of children.

Facilitated transparent communication with parents, providing daily updates on children's activities and developmental progress to ensure high satisfaction.

Collaborated effectively with colleagues to optimize daily operations and maintain a cohesive, supportive learning atmosphere, ensuring seamless routines.

Education

Alexandru Ioan Cuza University of Iași

Iași, Iași, Romania
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Bachelor American Studies

Economic Administrative College of Iași

Iași, Iași, Romania
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High School Diploma Economic Technician

Languages

Romanian

English

Skills

Communication

Communication.

Teamwork

Teamwork.

Organization and Time Management

Organization, Time Management.

Adaptability

Adaptability.

Empathy and Patience

Empathy, Patience.

Problem-solving

Problem-solving.

Attention to Detail

Attention to Detail.

Fast Learner

Fast Learner.

Customer Service

Customer Service.

Microsoft Office

Word, PowerPoint, Excel.